Frequently Asked Questions
Find answers to our most common questions
You can track your orders in 'My Orders'.
Visit the 'My Orders' section in your account to check the current status of your order, including order confirmation, dispatch, and delivery updates. From this section, you can also view tracking details, expected delivery date, and the courier information handling your shipment. Additionally, you can initiate actions such as cancelling an order, requesting a return or exchange, and downloading your order invoice if required.
Why are there different prices for the same product? Is it legal?
The price of a product may vary depending on several factors such as ongoing promotions, seller pricing strategies, inventory availability, and regional demand. Since Imkaa operates as a marketplace, multiple sellers may offer the same product at different prices based on their own pricing policies. In some cases, prices may also change due to discounts, seasonal sales, or stock updates. This pricing variation is a common practice in online marketplaces and is completely legal, as each seller independently determines the price of their products.
How can I contact any seller?
If you need to contact a seller regarding a product or order, you can do so through the 'My Orders' section in your account. Open the specific order, select the product you want help with, and go to the 'Help' or 'Support' option. From there, you can choose the relevant issue and send your query to the seller or customer support team. They will review your request and provide assistance or updates related to your order as soon as possible.
I saw the product at Rs. 1500 last week clicking on the product, there are multiple prices and the size which I want is being sold for Rs. 1600. Why is there a change in price in the product description page?
The price of a product may change over time due to several factors such as ongoing promotions, seller pricing strategies, inventory availability, and market demand. Since Imkaa is a marketplace platform, the same product may be offered by different sellers, and each seller can set their own price. Additionally, different sizes or variants of the same product may have separate pricing based on stock availability. Price changes can also occur during seasonal sales, limited-time offers, or when stock levels are updated.
How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?
Imkaa will never ask you to share sensitive personal information such as your account password, OTP, bank details, credit or debit card numbers, CVV, or PIN through emails, phone calls, SMS, or social media messages. If you receive any communication claiming to be from Myntra and asking for such details, it is most likely fraudulent. To protect yourself, always check that emails come from an official Imkaa domain (for example, addresses ending with @myntra.com). Avoid clicking on suspicious links or downloading attachments from unknown sources. If you receive a suspicious call, email, or message, do not share any information and report it immediately through the official Help or Customer Support section on the Imkaa website or app. Staying cautious and verifying communication through official channels will help ensure that your account and personal information remain secure.
How will I identify a genuine appointment letter?
A genuine appointment letter from Imkaa will always be issued through official communication channels and will typically be sent from an authorized email address ending with @myntra.com. The letter will contain complete employment details such as the candidate's name, job role, department, joining date, compensation structure, and official company contact information. You should carefully verify the sender's email address and ensure that it belongs to the official Imkaa domain. Genuine communication from Imkaa will never ask candidates to pay any kind of registration fee, security deposit, or training fee as part of the hiring process. If you receive an appointment letter that asks for payment, contains spelling errors, or comes from an unofficial email address, it may be fraudulent. In such cases, you should avoid sharing personal information and verify the authenticity of the offer by contacting Imkaa through official customer support or the company's verified website. Taking these precautions will help ensure that the appointment letter you receive is legitimate and protect you from recruitment-related fraud.
Terms and Conditions
Review our terms and conditions
You can view the Terms and Conditions here.
The complete Terms and Conditions for using Imkaa's services are available on our official website and mobile application. These terms explain the rules, policies, and guidelines that govern how customers interact with the Myntra platform while browsing products, placing orders, making payments, or requesting returns and refunds. By accessing or using the Imkaa platform, you agree to follow these Terms and Conditions. They include important details about your rights and responsibilities as a customer, including information related to account usage, order processing, shipping, returns, refunds, and acceptable use of the platform. We recommend that all users review the Terms and Conditions carefully before making a purchase or using any service on Imkaa. Understanding these policies helps ensure a smooth and secure shopping experience for all users. If you need any clarification regarding the Terms and Conditions, you can contact Imkaa customer support through the Help section available on the website or mobile app.
Why should I read Imkaa's Terms and Conditions?
Reading the Terms and Conditions helps you understand how the Imkaa platform works and what policies apply when you shop online. These terms explain how orders are processed, how payments are handled, and what happens in case of cancellations, returns, or refunds. They also describe your responsibilities as a user, including maintaining the security of your account and using the platform in accordance with applicable laws and guidelines. Understanding these terms ensures that you are fully aware of your rights as a customer and helps prevent misunderstandings while using the platform.
Where can I find the latest Terms and Conditions?
The most updated version of Imkaa's Terms and Conditions can always be found on the official Imkaa website or mobile application. These policies may occasionally be updated to reflect changes in services, legal requirements, or platform features. Whenever changes are made, the updated Terms and Conditions become effective immediately after they are published on the platform. For this reason, it is recommended that users review them periodically to stay informed about any updates or modifications.
Contact Us
Get in touch with our customer support team
How can I contact Imkaa customer support?
If you need help with orders, delivery, returns, or product queries, you can contact the Imkaa customer support team using the following methods. Phone Support: 0120-484-2200 | +91-92175-21109 WhatsApp Support: +91 981 118 0043 Email Support: support@imkaa.com Customer support is available Monday to Sunday between 9:30 AM and 7:30 PM.
How can I submit feedback to Imkaa?
You can share your feedback about your shopping experience with Imkaa through the customer support section or by emailing our support team. Customer feedback helps us improve our services and provide a better shopping experience for all users.
Where can I contact Imkaa for business or trade enquiries?
If you want to partner with Imkaa or sell products through our platform, you can contact the trade team. Trade enquiries email: trade@imkaa.com
How can I contact Imkaa for marketing or media queries?
For marketing partnerships, collaborations, or media enquiries, you can reach the Imkaa marketing team. Marketing enquiries email: marketing@imkaa.com
What is the response time for customer support?
Our customer support team usually responds to most queries within 24 hours. For urgent issues related to orders, delivery, payments, or returns, we recommend contacting us through phone or WhatsApp for faster assistance. Email queries are typically reviewed during working hours and resolved as quickly as possible.
Can I contact Imkaa for order related issues?
Yes, if you have any issues related to your order such as delayed delivery, incorrect product, damaged item, or refund queries, you can contact Imkaa customer support. To get faster assistance, please keep the following details ready: • Order ID • Registered mobile number • Email address used for the order
Where can I find the Help or Support section on Imkaa?
You can access the Help or Support section directly from the Imkaa website. Steps: • Scroll to the bottom of the website • Click on the 'Help Center' or 'Customer Support' link • Browse the FAQ categories or contact customer support.
Can I contact Imkaa through social media?
Yes, you can also reach Imkaa through our official social media channels. Platforms: • Instagram • Facebook • Twitter (X) For order-related queries we recommend contacting customer support through phone, WhatsApp, or email for faster assistance.
Shipping, Order Tracking & Delivery
Information about shipping and delivery
How can I track my order on Imkaa?
You can easily track the status of your order through the 'My Orders' section in your Imkaa account. Once you place an order, Imkaa will provide real-time updates about every stage of the delivery process, including order confirmation, processing, dispatch, and delivery. To track your order: • Log in to your Imkaa account • Go to the 'My Orders' section • Select the order you want to track From there you can view the shipment status, courier partner details, tracking number, and the estimated delivery date. This allows you to stay updated on exactly where your package is and when it will arrive.
What is Imkaa's Platform Fee?
The Imkaa Platform Fee is a small service charge applied to certain orders. This fee helps support the smooth functioning of the Imkaa platform, including technology maintenance, customer support services, secure payment systems, and overall platform improvements. The platform fee allows Imkaa to continue providing a reliable and safe online shopping experience for customers. If applicable, the exact amount of the platform fee will always be clearly displayed on the checkout page before you complete your purchase, ensuring complete transparency.
Will the Platform Fee be refunded if my order is cancelled or returned?
Yes. If your order is cancelled before shipment or if the product is returned successfully, the platform fee will be refunded according to Imkaa's refund policy. Once the return or cancellation is confirmed, the refund will be processed automatically to your original payment method or to your Imkaa wallet/credit balance if applicable. Refund timelines may vary depending on the payment method used, but most refunds are completed within a few business days after confirmation.
What is Imkaa's Fair Usage Policy?
Imkaa's Fair Usage Policy is designed to ensure a fair and reliable shopping experience for all customers on the platform. This policy helps prevent misuse of services such as excessive returns, repeated order cancellations, or unusual purchasing behavior that may disrupt normal platform operations. If a customer's account shows patterns of misuse or unusually high return activity, Imkaa may review the account and apply certain restrictions to maintain fairness across the platform. The goal of this policy is to protect both customers and sellers while ensuring that Imkaa remains a trustworthy and balanced marketplace for everyone.
How do I check the status of my order?
You can check the current status of your order at any time through the 'My Orders' section in your Imkaa account. After logging in, simply open the order you want to check. You will be able to see detailed updates such as: • Order confirmation • Order processing status • Shipping and dispatch updates • Courier tracking information • Estimated delivery date This section also allows you to take actions such as cancelling an order (before shipment), requesting a return, or contacting customer support if needed.
How can I check if Imkaa delivers to my PIN code?
To check whether Imkaa delivers to your location, simply enter your PIN code on the product page or during the checkout process. Once you enter your PIN code, the system will automatically verify whether delivery is available in your area and will display the estimated delivery time. If delivery is available, you will also be able to see the expected delivery date before completing your purchase. This helps ensure that you know exactly when your order will arrive.
Does Imkaa deliver products outside India?
Currently, Imkaa primarily delivers products within India. International shipping may not be available for most orders at this time. Our delivery network is designed to provide reliable and fast service across many cities and regions within the country. If international shipping becomes available in the future, Imkaa will update its policies and provide detailed information on the website or mobile platform.
How can I receive my order faster?
Imkaa works with multiple courier partners to deliver orders as quickly as possible. Delivery speed can depend on factors such as product availability, seller location, and your delivery PIN code. In some locations, faster delivery options such as Express Delivery or Priority Shipping may be available. If these options are available for your order, they will appear during checkout. Selecting a faster delivery option can help you receive your order sooner. You can also track the shipment in real time from the 'My Orders' section once the order has been dispatched.
Cancellations and Modifications
Learn about order cancellations and modifications
How can I cancel my order on Imkaa?
You can cancel your order directly from the 'My Orders' section in your Imkaa account. To cancel an order: • Log in to your Imkaa account • Go to the 'My Orders' section • Select the order you want to cancel • Click on the 'Cancel Item' option • Choose the reason for cancellation and confirm the request Once the cancellation request is submitted, you will receive a confirmation message. If the order has not yet been shipped, the cancellation will be processed immediately.
What is Imkaa's Cancellation Policy?
Imkaa allows customers to cancel their orders before the order has been shipped by the seller. If the order is still in the processing stage, you can cancel it easily through the 'My Orders' section. However, once the order has been shipped or is out for delivery, it may no longer be possible to cancel it. In such cases, you can refuse the delivery or initiate a return request after receiving the product, depending on the return policy of the item.
Can I modify the shipping address of my order after placing it?
Shipping address changes may be possible only before the order has been shipped. If your order is still in the processing stage, you should immediately contact Imkaa customer support through the Help or Support section. Once the order has been shipped, the address cannot usually be modified because the package has already been handed over to the courier partner for delivery.
How do I cancel the order I have placed?
To cancel an order on Imkaa, simply visit the 'My Orders' section in your account. Steps to cancel: • Log in to your Imkaa account • Open the 'My Orders' page • Select the order you want to cancel • Click on 'Cancel Item' • Confirm the cancellation request The cancellation option will only be available if the order has not yet been shipped by the seller.
I cancelled my order. When will I receive my refund?
Once your cancellation request is successfully processed, the refund will be initiated automatically. Refund timelines may vary depending on the payment method used during checkout: • Credit/Debit Card refunds usually take 5–7 business days • Net Banking or UPI refunds may take 3–5 business days • Wallet or store credit refunds may be processed faster You can track the refund status in the 'My Orders' section under your cancelled order details.
Returns and Exchange
Information about returns and exchanges
How can I return or exchange my order on Imkaa?
You can easily request a return or exchange through the 'My Orders' section in your Imkaa account. Steps to return or exchange a product: • Log in to your Imkaa account • Go to the 'My Orders' section • Select the order containing the item • Click on 'Return Item' or 'Exchange Item' • Select the reason for return or exchange • Confirm your request Once the request is submitted, Imkaa will arrange a pickup (if available in your area) or guide you through the return process.
What is Imkaa's Return and Exchange Policy?
Imkaa offers a simple and customer-friendly return and exchange policy to ensure a smooth shopping experience. Depending on the product category, items can generally be returned or exchanged within 7–30 days after delivery. Important conditions for returns: • The product must be unused and unworn • All original tags and packaging should be intact • The product should not be damaged or altered Exchanges are usually allowed for size, color, or replacement depending on product availability.
How do I return a product to Imkaa?
To return a product, please follow these steps carefully: 1. Log in to your Imkaa account 2. Go to the 'My Orders' section 3. Select the item you want to return 4. Click 'Return Item' 5. Choose the reason for return 6. Confirm the return request Once the request is approved, Imkaa will schedule a pickup from your address or provide instructions for returning the product. Make sure the item is securely packed with all original packaging, tags, and accessories before handing it to the courier partner.
How do I place an exchange request on Imkaa?
If you wish to exchange a product for another size or color, you can place an exchange request through the 'My Orders' section. Steps to request an exchange: • Log in to your Imkaa account • Open 'My Orders' • Select the product you want to exchange • Click 'Exchange Item' • Choose the new size or variant • Confirm the exchange request If the requested size or product is available, Imkaa will arrange a replacement after the original product is returned or picked up.
What is Imkaa's 'No Questions Asked' Return policy?
Imkaa offers a 'No Questions Asked' return option on eligible products to make returns easier for customers. This means you can return a product within the allowed return window even if you simply change your mind, provided the item meets the return conditions. However, the product must still be: • Unused and in original condition • Returned with all original tags and packaging • Within the allowed return period mentioned on the product page This policy is designed to make shopping on Imkaa safe and convenient for customers.
Why has my return request been put on hold?
In some situations, Imkaa may temporarily place a return request on hold for review. This usually happens if the system detects unusual return patterns, repeated returns, or potential misuse of the return policy. Imkaa may review the request to ensure compliance with the Fair Usage Policy. If this happens, you can contact Imkaa customer support for assistance and further clarification. The support team will guide you and help resolve the issue as quickly as possible.
How long does it take to receive a refund after returning a product?
Once the returned product is received and verified by the seller or warehouse, the refund will be initiated automatically. Typical refund timelines: • UPI / Net Banking: 3–5 business days • Credit / Debit Card: 5–7 business days • Wallet / Store Credit: usually processed faster The exact refund timeline may vary depending on your payment provider or bank processing time. You can track the refund status anytime in the 'My Orders' section of your Imkaa account.
How do I return multiple products from a single order?
If your order contains multiple items, you can return each item separately through the 'My Orders' section. Steps: • Go to 'My Orders' • Select the order containing multiple items • Choose the specific item you want to return • Click 'Return Item' and complete the request You can repeat this process for each product you wish to return. Each return request will be processed individually to ensure accurate tracking and refunds.
Sign Up and Login
Help with account creation and login
How do I create an account on Imkaa?
Creating an account on Imkaa is quick and simple. To create a new account: • Visit the Imkaa website or open the Imkaa app • Click on the 'Sign Up' or 'Create Account' option • Enter your mobile number or email address • Create a secure password • Verify your mobile number or email using the OTP sent to you Once the verification is completed, your Imkaa account will be successfully created and you can start shopping immediately.
How do I log in to my Imkaa account?
You can log in to your Imkaa account using several methods depending on what you prefer. Login methods available on Imkaa: • Mobile number with OTP • Email and password • Social login (such as Google or Facebook, if available) Simply go to the Login page, choose your preferred method, enter your details, and follow the verification steps to access your account.
Why am I asked for a password after entering OTP while trying to log in?
Sometimes Imkaa may ask you to verify both your OTP and password for security reasons. This is part of an additional verification process designed to protect your account from unauthorized access. If the system detects unusual login activity or a new device, it may request both OTP verification and password confirmation to ensure that the account owner is logging in.
Can I still log in using a password on Imkaa?
Yes, password login is still available on Imkaa. If you prefer to log in using your password instead of OTP, you can simply choose the 'Login with Email and Password' option on the login page. For better security, it is recommended to use a strong password and avoid sharing it with anyone.
What should I do if I don't receive an OTP while trying to log in?
If you do not receive the OTP while trying to log in, please check the following: • Ensure that your mobile network is active • Confirm that the mobile number entered is correct • Wait a few seconds and request a new OTP • Check if your phone has blocked SMS messages If the problem continues, you can try logging in using another available method or contact Imkaa customer support for assistance.
What is an alternate mobile number and why does Imkaa ask for it?
An alternate mobile number is an additional phone number that you can add to your Imkaa account. This number may be used if: • Your primary number becomes unavailable • There are delivery issues • Additional verification is required Providing an alternate number helps ensure smoother communication and improves account security.
Do I need to provide an email address to create an account on Imkaa?
No, providing an email address is not always mandatory to create an account on Imkaa. You can create your account using: • Mobile number with OTP verification or • Email address and password However, adding an email address is recommended because it helps with account recovery, order notifications, and important updates.
Can I log in using the mobile number I used while placing my last order?
Yes, if the mobile number used during your previous order is associated with an Imkaa account, you can log in using the same number. Simply enter the mobile number on the login page and verify it using the OTP sent to your phone.
What is account recovery on Imkaa?
Account recovery is a process that helps you regain access to your Imkaa account if you forget your password or cannot log in. To recover your account: • Click on 'Forgot Password' on the login page • Enter your registered email or mobile number • Verify your identity using OTP • Set a new password After completing these steps, you will be able to access your account again.
Why am I asked for credit card details to access my account?
Imkaa will never ask for your credit card details, debit card details, CVV, or banking PIN to log in to your account. If you ever receive a request asking for such sensitive information, it is likely a fraudulent attempt. Never share financial information with anyone claiming to represent Imkaa unless you are making a payment through the official Imkaa checkout system.
What happens if my mobile number is reassigned by the telecom operator?
If your old mobile number is reassigned to another person by your telecom provider, it may create a security risk for your account. To avoid this issue, you should update your mobile number in your Imkaa account settings as soon as possible. You can also enable additional security features such as password protection and email verification.
How can I change the mobile number linked to my Imkaa account?
To update your mobile number: • Log in to your Imkaa account • Go to 'Account Settings' • Select the 'Phone Number' or 'Contact Information' section • Enter the new mobile number • Verify the new number using the OTP sent to your phone Once verified, the new number will be successfully linked to your account.
Is providing an email address necessary for my Imkaa account?
Although it may not be mandatory, adding an email address to your Imkaa account is highly recommended. Your email can help with: • Receiving order confirmations • Tracking shipping updates • Recovering your account • Receiving promotional offers and notifications.
Does Imkaa read my SMS messages?
No, Imkaa does not read or store your personal SMS messages. The only SMS interaction involved is the OTP (One-Time Password) sent to your phone for verification purposes. Your personal messages remain private and are never accessed by Imkaa.
Why is my Imkaa account locked?
Your account may be temporarily locked if the system detects unusual activity. Common reasons include: • Multiple failed login attempts • Suspicious login locations • Security verification checks If your account is locked, you can wait for a few minutes and try logging in again or contact Imkaa customer support for help unlocking your account.
Payments
Payment methods and options
How can I check the refund status of my return on Imkaa?
You can easily track the refund status of your returned order directly from your Imkaa account. Steps to check refund status: • Log in to your Imkaa account • Go to the 'My Orders' section • Select the returned item • Open the order details page Once the return is received and verified by the seller or warehouse, the refund will be initiated automatically. Refund timelines usually depend on your payment method: • UPI / Wallet: 3–5 business days • Debit / Credit Card: 5–7 business days • Net Banking: 5–7 business days You can always track refund updates in the 'My Orders' section.
What payment methods are available on Imkaa?
Imkaa supports multiple secure payment methods to make checkout simple and convenient. Available payment methods may include: • Credit Cards • Debit Cards • UPI payments • Net Banking • Digital Wallets • Cash on Delivery (COD) – where available All transactions on Imkaa are processed through secure and encrypted payment gateways to protect your financial information.
How does Cash on Delivery (COD) work on Imkaa?
Cash on Delivery allows you to pay for your order when the product is delivered to your address. How COD works: • Select "Cash on Delivery" during checkout • Place your order normally • When the order is delivered, pay the delivery partner in cash COD is a convenient option for customers who prefer paying only after receiving the product. However, COD availability may depend on product type and delivery location.
Can I pay with ₹2000 notes for Cash on Delivery orders?
Yes, ₹2000 notes are legal currency and can generally be used for COD payments. However, delivery associates may sometimes request smaller denominations if exact change is not available. To ensure smooth delivery, it is recommended to keep the exact order amount ready whenever possible.
What should I do if the delivery associate refuses my ₹2000 note during COD payment?
If the delivery associate is unable to accept your ₹2000 note due to lack of change, you may try the following options: • Provide the exact order amount if possible • Offer smaller denomination notes • Contact Imkaa customer support through the Help section The support team will assist you and help resolve the issue quickly.
Why is Cash on Delivery (COD) not available for my order?
Cash on Delivery may not always be available for certain orders. Possible reasons include: • The delivery location may not support COD • The product category may not allow COD • The order value may exceed COD limits • Previous order history may affect COD eligibility In such cases, you can complete the purchase using one of the available online payment methods.
Is there a maximum limit for COD orders on Imkaa?
Yes, Imkaa may apply a maximum order value limit for Cash on Delivery purchases. This limit may vary depending on factors such as: • Delivery location • Product category • Order history • Seller policies If your order exceeds the COD limit, you will need to choose an online payment option during checkout.
What is the Cash on Delivery (COD) fee on Imkaa?
In some cases, Imkaa may charge a small Cash on Delivery processing fee. This fee helps cover handling and logistics costs associated with COD orders. If applicable, the COD fee will always be clearly shown on the checkout page before you confirm your order.
Will the COD fee be refunded if I cancel or return my order?
If your order is cancelled before shipment or returned after delivery, the COD fee may be refunded depending on the specific order and return policy. Refund details will always be visible in your order summary and refund status section.
Does Imkaa support EMI payments?
Yes, Imkaa may support EMI (Equated Monthly Installment) payments for eligible credit cards. EMI allows you to split your order amount into smaller monthly payments instead of paying the full amount at once. EMI availability depends on: • Your bank • Your credit card provider • The order amount You can check EMI availability during checkout.
How can I make a payment using EMI?
To pay using EMI: • Select Credit Card as your payment method • Choose the EMI option during checkout • Select the preferred EMI duration (such as 3, 6, or 12 months) • Complete the payment process Your bank will then convert the payment into monthly installments according to the selected plan.
What are the eligibility requirements for EMI payments?
EMI eligibility depends on the policies of your card-issuing bank. Factors that may affect eligibility include: • The credit card type • Minimum order value required for EMI • Your credit card limit • Bank-specific EMI rules You can check EMI availability during checkout or contact your bank for more details.
Why is the total EMI amount higher than the order value?
When you choose EMI, your bank may apply interest charges or processing fees depending on the EMI plan selected. Because of this, the total amount paid through EMI installments may be slightly higher than the original order value. The exact EMI breakdown is usually shown clearly before confirming the payment.
What happens if my bank rejects the EMI request?
If your bank declines the EMI request, the transaction will not be completed using the EMI option. In such cases you can: • Try another eligible credit card • Choose a different payment method such as UPI or Net Banking • Retry the transaction with standard card payment If the issue continues, you may need to contact your bank for further assistance.
Imkaa Credit
Learn about Imkaa Credit and how to use it
How can I add money to Imkaa Credit?
You can easily add money to your Imkaa Credit wallet through your account dashboard. Steps to add money: • Log in to your Imkaa account • Go to the 'Account' or 'Wallet / Imkaa Credit' section • Click on 'Add Money' • Enter the amount you want to add • Choose a payment method and complete the transaction Once the payment is successful, the amount will be instantly added to your Imkaa Credit balance.
What payment methods can I use to add money to Imkaa Credit?
Imkaa allows you to add money to your wallet using several secure payment options. Supported payment methods may include: • Credit Cards • Debit Cards • UPI payments • Net Banking • Digital wallets All payments are processed through secure payment gateways to ensure safe transactions.
How much money can I add to my Imkaa Credit wallet?
Imkaa may set a maximum wallet balance limit to ensure safe and secure transactions. The exact limit may vary depending on: • Platform policies • Regulatory guidelines • Account verification status You will be able to see the maximum allowed amount when adding money to your wallet.
How can I check my Imkaa Credit balance?
You can check your wallet balance anytime from your account. Steps to check balance: • Log in to your Imkaa account • Go to 'Account' or 'Imkaa Credit / Wallet' • Your available balance will be displayed there You can also view your transaction history including added money, purchases, and refunds.
How do I use Imkaa Credit while shopping?
Using Imkaa Credit during checkout is simple. Steps: • Add the products you want to buy to your cart • Proceed to checkout • Select 'Imkaa Credit / Wallet' as the payment method If your wallet balance covers the entire order, the payment will be completed using Imkaa Credit. If the wallet balance is lower than the order amount, you can combine it with another payment method such as UPI or card.
Can I convert my Imkaa Credit balance into cash?
No, Imkaa Credit cannot be converted into cash. Wallet balance can only be used for purchasing products or services on the Imkaa platform. This policy helps ensure secure transactions and prevents misuse of wallet funds.
Can I use Imkaa Credit on other websites?
No, Imkaa Credit can only be used within the Imkaa platform. It cannot be used on other e-commerce websites, applications, or payment platforms. Your wallet balance is designed specifically for purchases made on Imkaa.
Do I need an Imkaa account to use Imkaa Credit?
Yes, you must have an active Imkaa account in order to use Imkaa Credit. The wallet is directly linked to your Imkaa account, which allows you to: • Store wallet balance • Track transactions • Receive refunds • Use credit for purchases Without an account, the wallet service cannot be accessed.
Can I transfer my Imkaa Credit to another Imkaa account?
No, Imkaa Credit is non-transferable. The wallet balance is linked specifically to your account and cannot be transferred to another user or account. This restriction helps maintain account security and prevents unauthorized transfers.
Can my Imkaa Credit account be suspended or closed?
Yes, in rare cases Imkaa may suspend or restrict wallet usage. This may happen if: • There is suspicious activity • Platform policies are violated • Fraudulent transactions are detected If your wallet access is restricted, you can contact Imkaa customer support for assistance.
What happens to my Imkaa Credit if I uninstall the Imkaa app?
Your Imkaa Credit balance is stored securely in your account, not in the app itself. This means: • Your wallet balance will remain safe • You will not lose any funds • You can access your balance again after reinstalling the app or logging in on the website.
What happens to my Imkaa Credit if I cannot access my account?
If you are unable to access your Imkaa account, your wallet balance will remain safe. You should immediately contact Imkaa customer support to recover your account. Once your account access is restored, your Imkaa Credit balance will still be available.
What happens if my Imkaa Credit balance is not enough to complete the purchase?
If your wallet balance is lower than the total order value, you can still use it for partial payment. For example: • The available Imkaa Credit will be applied first • The remaining amount can be paid using another payment method such as UPI, card, or net banking. This allows you to combine wallet balance with other payment options easily.
Coupons and Imkaa Cashback
Learn about coupons, discounts, and cashback offers on Imkaa
Where can I find my coupons and Imkaa Cashback balance?
You can easily access your available coupons and cashback rewards directly from your Imkaa account. Steps to check coupons and cashback: • Log in to your Imkaa account • Go to the 'Account' or 'My Profile' section • Open the 'Coupons' or 'Rewards / Cashback' section Here you will be able to see: • Available coupon codes • Cashback rewards • Expiry dates • Usage conditions Always check the validity and conditions before using a coupon.
How do I apply a coupon to my order on Imkaa?
Applying a coupon on Imkaa is simple during the checkout process. Steps to apply a coupon: • Add the products you want to purchase to your cart • Click on 'Proceed to Checkout' • Locate the 'Apply Coupon' or 'Promo Code' field • Enter your coupon code • Click 'Apply' If the coupon is valid and meets the required conditions, the discount will automatically be applied to your order total.
Why is my Imkaa Cashback not available?
Imkaa Cashback may sometimes not appear due to a few possible reasons. Common reasons include: • Cashback is still being processed • Cashback validity period has expired • Minimum order value conditions are not met • Cashback is applicable only to specific products or categories You can check the cashback details and eligibility conditions inside the cashback section of your account.
How can I use my Imkaa Cashback balance?
Imkaa Cashback rewards can usually be used during checkout as a discount on eligible purchases. Steps to use cashback: • Add products to your cart • Proceed to checkout • Select the available cashback option if applicable The cashback amount will automatically be deducted from your order total if the conditions are met.
What happens if Imkaa Cashback is no longer available as a payment option?
In some cases, cashback may not be usable as a direct payment method. Instead, cashback may be: • Converted into discount credits • Applied automatically during checkout • Used as promotional rewards for specific campaigns Always check the terms associated with the cashback offer to understand how it can be used.
What should I do if my cashback reward has not been credited?
If your cashback reward has not been credited to your account, you can take the following steps: • Check the cashback eligibility conditions • Confirm that the order has been successfully delivered • Wait for the cashback processing period (usually a few days) If the cashback still does not appear after the expected time, you can contact Imkaa customer support and provide your order details for assistance.
How can I use a coupon received after order cancellation?
Sometimes Imkaa may provide a coupon as compensation after an order cancellation. To use this coupon: • Add products to your cart • Proceed to checkout • Enter the coupon code in the 'Apply Coupon' field • Click 'Apply' If the coupon is valid, the discount will be applied instantly to your order total.
What is discount capping on coupons?
Discount capping refers to the maximum discount amount that a coupon can provide. For example: If a coupon offers 20% discount with a maximum discount cap of ₹200, the discount will not exceed ₹200 even if 20% of the order value is higher. Always check the coupon terms to understand the maximum discount allowed.
How can I redeem my Imkaa reward points?
If you have accumulated reward points on Imkaa, you can redeem them during checkout. Steps to redeem points: • Add products to your cart • Go to the checkout page • Select the option to use available reward points The value of the reward points will automatically be deducted from the order total according to the redemption rules.
PhonePe Wallet
Learn about PhonePe wallet payments on Imkaa
What is PhonePe wallet?
PhonePe is a digital payment platform that allows users to store money, send payments, and pay for online purchases. Using the PhonePe wallet, customers can: • Store money digitally • Make secure online payments • Transfer money to bank accounts • Pay for products on supported platforms like Imkaa PhonePe provides a fast and secure way to complete payments without entering card details every time.
Do I need a PhonePe account to shop on Imkaa?
No, having a PhonePe account is not mandatory to shop on Imkaa. Imkaa supports multiple payment methods including: • Credit cards • Debit cards • UPI • Net banking • Digital wallets • Cash on Delivery (if available) PhonePe is simply one of the available payment options.
What happens if my PhonePe payment fails while placing an order?
If your payment fails while placing an order using PhonePe, the order will not be confirmed. In most cases: • The deducted amount is automatically refunded • Refunds usually reflect in your PhonePe wallet or bank account • The refund process normally takes a few minutes to a few hours If the amount does not reflect after some time, you may check your PhonePe transaction history or contact PhonePe support.
How can I use PhonePe to pay for an order on Imkaa?
You can easily use PhonePe as a payment method during checkout. Steps to pay using PhonePe: • Add products to your cart • Proceed to checkout • Select PhonePe as the payment method • You will be redirected to the PhonePe payment page • Approve the payment using your PhonePe app or UPI PIN Once the payment is successful, your order will be confirmed automatically.
Can I link multiple Imkaa accounts to the same PhonePe wallet?
Yes, a PhonePe wallet can generally be used to make payments from multiple Imkaa accounts. However, the wallet itself remains linked to your PhonePe account and not to a specific Imkaa account. This means you can use the same PhonePe wallet while shopping from different accounts if required.
What is the maximum balance allowed in a PhonePe wallet?
The maximum wallet balance allowed in PhonePe depends on regulatory guidelines and your wallet verification level. PhonePe may set limits based on: • KYC verification status • Wallet usage policies • Regulatory rules To check your wallet balance: • Open the PhonePe app • Go to the wallet or balance section • View your available balance and transaction history.
How can I transfer PhonePe wallet balance to my bank account?
PhonePe allows users to transfer wallet balance to their bank account depending on wallet type and available features. To transfer money: • Open the PhonePe app • Select 'Send Money' or 'Transfer to Bank' • Enter your bank details • Confirm the transaction For making payments on Imkaa, you simply need to select PhonePe during checkout and complete the payment through the app.
How long does it take for a refund to appear in my PhonePe wallet?
If an order paid using PhonePe is cancelled or returned, the refund will be processed according to the refund policy. Typical refund timelines: • Wallet refunds may appear within a few hours • Bank refunds may take 3–7 business days The exact time depends on the payment gateway and bank processing time.
What happens if I return a product purchased using PhonePe?
If you return a product that was purchased using PhonePe, the refund will be issued through the original payment method. This means: • If you paid using PhonePe wallet, the refund will return to your PhonePe wallet • If you paid using PhonePe UPI linked to your bank, the refund will go to your bank account You can track refund status from the 'My Orders' section of your Imkaa account.
Gift Cards
Learn about Imkaa Gift Cards
How can I purchase an Imkaa Gift Card?
You can easily purchase an Imkaa Gift Card directly from the Imkaa platform. Steps to purchase a Gift Card: • Visit the Gift Card section on the Imkaa website or app • Choose the gift card value you want to send • Enter the recipient's email address • Add a personal message if desired • Complete the payment using the available payment methods Once the payment is successful, the gift card will be delivered digitally to the recipient.
I just received an Imkaa Gift Card. How do I use it?
Using an Imkaa Gift Card is simple. Steps to use the Gift Card: • Add the products you want to purchase to your cart • Proceed to checkout • Enter the gift card code in the 'Gift Card / Promo Code' field • Apply the code before completing payment The gift card value will automatically be deducted from your order total.
How can I check the balance or expiry date of my Gift Card?
You can check your gift card balance and validity anytime. Steps: • Visit the 'Gift Card Balance' page on Imkaa • Enter your gift card code • Click 'Check Balance' The system will display: • Remaining balance • Expiry date • Gift card status
What should I do if I did not receive the email containing my Gift Card?
If you have not received your Gift Card email, please check the following: • Check your spam or junk email folder • Confirm the email address entered during purchase • Wait a few minutes as email delivery may take some time If the email still does not arrive, contact Imkaa customer support with your order details and the support team will assist you.
Do Imkaa Gift Cards expire?
Yes, Imkaa Gift Cards usually have an expiry date. The expiry date will be clearly mentioned in: • The gift card email • The gift card balance page You must use the gift card before the expiry date. Any unused balance may not be recoverable after expiration.
When is the Imkaa Gift Card sent to the recipient?
Imkaa Gift Cards are typically sent immediately after successful payment. In most cases: • The recipient receives the gift card email within a few minutes • The email includes the gift card code and usage instructions Delivery time may vary slightly depending on email server processing.
Are there any restrictions on using Imkaa Gift Cards?
Gift Cards can generally be used to purchase most products available on Imkaa. However, some restrictions may apply such as: • Certain promotional offers • Specific product categories • Multiple coupon combinations Always review the gift card terms and conditions before using it.
Can I cancel an Imkaa Gift Card after purchasing it?
Gift Card purchases are usually non-refundable and cannot be cancelled once issued. This is because the gift card code is generated and delivered digitally immediately after purchase. If you experience any issue with your gift card, you can contact Imkaa customer support for assistance.
What does the recipient receive when I send an Imkaa Gift Card?
When you send an Imkaa Gift Card, the recipient will receive an email containing: • The digital gift card code • The gift card value • Instructions on how to redeem the gift card • The expiry date The recipient can use the code during checkout to apply the gift card balance to their purchase.
How can I ensure that the Gift Card is delivered to the recipient?
To ensure successful delivery of the Gift Card: • Double-check the recipient's email address • Ensure there are no spelling mistakes • Inform the recipient to check their spam or junk folder If delivery fails, you can contact Imkaa support to resend the gift card email.
What happens if I return a product purchased using a Gift Card?
If you return an item that was purchased using a Gift Card, the refund will typically be credited back to your Imkaa account as: • Gift Card balance or • Store credit You can use this balance for future purchases on the Imkaa platform.
Who issues Imkaa Gift Cards?
Imkaa Gift Cards are issued directly by the Imkaa platform. They are official digital vouchers that can be redeemed for purchases on the Imkaa website or application.
How many Gift Cards can be used in one transaction?
The number of gift cards that can be used in a single transaction may depend on the platform's current policies. In most cases: • One or more gift cards may be allowed • The remaining amount can be paid using another payment method if required You will see the allowed options during checkout when entering your gift card code.
Gift Wrapping
Learn about gift wrapping services on Imkaa
Can I use Imkaa to send gifts to someone?
Yes, you can send gifts to your friends, family members, or colleagues using the Imkaa platform. When placing your order: • Select the product you want to gift • Proceed to checkout • Choose the gift option if available • Enter the recipient's delivery address The product will be delivered directly to the recipient, making it easy to send gifts for birthdays, celebrations, or special occasions.
What payment methods can I use to pay for a gift order on Imkaa?
You can use any of the standard payment methods available on Imkaa when purchasing a gift. Supported payment options may include: • Credit cards • Debit cards • UPI payments • Net banking • Digital wallets • Cash on Delivery (if available) Simply select your preferred payment method during checkout to complete the purchase.
Will the price or payment details be visible on the gift package?
No, Imkaa ensures that pricing and payment details are not included in the package delivered to the recipient. This means the recipient will receive the product without seeing: • The product price • Payment details • Billing information This helps maintain the surprise element when sending gifts to others.
Can I apply a coupon or discount on gift wrapping charges?
Coupon or discount applicability on gift wrapping charges may vary depending on the promotion or campaign. In some cases: • Coupons may apply only to product prices • Gift wrapping charges may not be eligible for discounts You can check coupon eligibility and terms during checkout before completing your purchase.
E-mail Verification Policy
Learn about email verification on Imkaa
What is Imkaa's E-mail verification policy?
Imkaa may ask users to verify their email address during account creation, login verification, or security checks. Email verification helps ensure: • The email address belongs to the user • The account is protected from unauthorized access • Important notifications reach the correct user When verification is required: • Imkaa sends a verification email to your registered email address • The email contains a verification link or OTP • You must click the link or enter the OTP to confirm your email Always verify emails only through official Imkaa communications and avoid clicking suspicious links.
Donations
Information about donation programs on Imkaa
How will the donation amount be used?
Donations collected through the Imkaa platform are intended to support various social initiatives and charitable programs. These donations may be used for: • Supporting community welfare programs • Assisting nonprofit organizations • Helping relief efforts during emergencies • Funding social development initiatives Imkaa works with trusted partners to ensure that donations are used responsibly and transparently.
How much amount can I donate?
Imkaa allows customers to contribute a donation amount during eligible campaigns or checkout processes. The donation amount: • May be selected from suggested values • May allow custom amounts depending on the campaign • Will be clearly displayed before you confirm the donation Customers are free to donate voluntarily and participation is optional.
Will I receive a receipt for the donation?
Yes, once a donation is successfully processed, a confirmation or receipt may be generated. This receipt may include: • Donation amount • Transaction reference • Date of donation • Campaign details You can usually access the donation confirmation through your order history or registered email.
Can a donation be refunded?
In most cases, donations are considered voluntary contributions and may not be refundable once the payment has been processed. However, if there is a technical error or duplicate transaction, you may contact Imkaa customer support to review the request. Refund eligibility will depend on the specific campaign rules and payment policies.
Can I donate when placing a Cash on Delivery (COD) order?
Donation options may vary depending on the campaign or checkout process. In some cases: • Donations may only be allowed for prepaid orders • COD orders may not support donation payments The available options will be shown clearly during checkout if the donation feature is enabled.
Where can I read the Terms and Conditions related to donations?
Each donation campaign on Imkaa may have specific terms and conditions. You can review these details on: • The donation campaign page • The checkout page during donation selection • The campaign information section These terms explain how the donation amount will be used and any applicable policies.
Where can I learn more about Imkaa's donation programs?
If you want to learn more about ongoing donation initiatives, you can visit the relevant section on the Imkaa website or app. This section may provide details about: • Active donation campaigns • Partner organizations • Social impact initiatives • Community support programs You can also contact Imkaa customer support for additional information about donation programs.
Enable E-commerce Transactions
Learn how to enable online transactions for your bank cards
How can I unblock my SBI Bank Credit Card for online transactions?
If your SBI Credit Card is blocked for online or e-commerce transactions, you can enable it using one of the following methods: Option 1 – SBI Mobile Banking App: • Open the SBI Card mobile app • Go to Card Controls or Card Settings • Enable the 'Online / E-commerce Transactions' option Option 2 – Internet Banking: • Log in to SBI Internet Banking • Go to the 'Cards' section • Select your credit card • Enable online transaction permissions Option 3 – Customer Support: You can also contact SBI customer support or call the number printed on the back of your card to request activation.
How can I unblock my SBI Bank Debit Card for online transactions?
If your SBI Debit Card is not enabled for online shopping, you can activate it easily. Methods to enable online transactions: • Use the SBI YONO app and enable e-commerce transactions • Log in to SBI Internet Banking and update card usage settings • Visit an SBI ATM and modify debit card transaction settings Once enabled, you will be able to use your card for payments on platforms like Imkaa.
How can I enable online transactions on my ICICI Bank Debit Card?
If online payments are disabled on your ICICI Debit Card, you can enable them through the ICICI mobile app or internet banking. Steps: • Open the ICICI Mobile Banking App • Go to 'Card Settings' • Select your debit card • Enable 'Online / E-commerce Transactions' You may also contact ICICI customer support if you are unable to update the settings yourself.
How can I unblock my ICICI Bank Credit Card for online shopping?
To enable online transactions on your ICICI Credit Card: Method 1 – Mobile App: • Open the ICICI banking app • Go to 'Manage Cards' • Enable the 'Online Transactions' option Method 2 – Internet Banking: • Log in to ICICI Internet Banking • Select your credit card • Activate e-commerce transaction permissions Once enabled, you can use your credit card safely for online purchases on platforms such as Imkaa.
How can I enable online transactions on my Axis Bank Credit Card?
If your Axis Bank Credit Card is blocked for online purchases, you can enable it using the Axis Bank mobile app or internet banking. Steps: • Open the Axis Mobile App • Go to 'Cards' • Select your credit card • Enable 'Online / International Transactions' Alternatively, you can contact Axis Bank customer support for assistance.
How can I enable e-commerce transactions on my Axis Bank Debit Card?
You can activate online payments for your Axis Debit Card by adjusting card settings. Available options: • Axis Bank Mobile App • Internet Banking • Axis Bank ATM After enabling the online transaction option, your debit card will be ready to use for payments on websites like Imkaa.
How can I unblock my HDFC Bank Credit Card for online transactions?
If your HDFC Credit Card is not working for online payments, you can enable e-commerce transactions through the HDFC banking services. Steps: • Open the HDFC Mobile Banking App • Go to 'Cards' • Select your credit card • Enable 'Online Transactions' You can also log in to HDFC NetBanking or contact HDFC customer care for assistance. Once activated, your card will work for secure online payments on platforms like Imkaa.
Card Tokenization
Learn about secure card tokenization for online payments
What are the new RBI guidelines related to card tokenization?
The Reserve Bank of India (RBI) introduced new guidelines to improve the security of online card transactions. Under these guidelines: • Merchants are not allowed to store your actual card details • Instead, a secure token is generated for your card • This token replaces the real card number during transactions Tokenization ensures that your card information remains protected and reduces the risk of fraud during online payments. These rules apply to all e-commerce platforms including Imkaa.
What does card tokenization mean for Imkaa customers?
Card tokenization helps make your online payments safer and more secure when shopping on Imkaa. When you save your card: • Your actual card number is not stored • A unique digital token is generated • This token is used for future payments Benefits for customers: • Improved payment security • Reduced risk of card fraud • Faster checkout experience Your card details remain protected while allowing you to make quick and secure purchases on Imkaa.
Imkaa Kotak Credit Card
Learn about the Imkaa Kotak Bank Credit Card benefits
What benefits does the Imkaa Kotak Bank Credit Card offer?
The Imkaa Kotak Bank Credit Card provides several benefits for customers who frequently shop on Imkaa. Key benefits may include: • Instant discounts on eligible Imkaa purchases • Cashback rewards • Special promotional offers • Partner merchant benefits Cardholders can enjoy exclusive deals and savings while shopping online on the Imkaa platform.
Is there a limit on instant discounts when using the card?
Yes, some promotional offers may include discount caps. For example: • A promotion may offer 10% instant discount • But the maximum discount may be limited to a specific amount These limits will always be clearly mentioned in the offer terms and conditions before you complete your purchase.
Are there limits on cashback from partner merchants?
Yes, cashback offers from partner merchants may have certain conditions or limits. These may include: • Maximum cashback per transaction • Monthly cashback limits • Minimum order value requirements Customers should review the offer terms provided by the bank or platform.
Is 1.25% cashback applicable on all other purchases?
Many co-branded cards offer base cashback on general spending. In most cases: • A standard cashback percentage may apply • This may apply to purchases outside Imkaa as well However, the exact cashback rate depends on the bank's current card policy.
Is there any joining fee or annual fee for the card?
Joining fees and annual fees depend on the specific card variant issued by the bank. Some cards may: • Charge a joining fee • Charge an annual maintenance fee • Waive the fee if spending criteria are met You should check the official Kotak Bank website or card documentation for updated fee details.
What are Preferred Partners?
Preferred Partners are brands or merchants that provide additional benefits for cardholders. These benefits may include: • Higher cashback rates • Special discount offers • Exclusive deals Partner categories may include fashion, travel, food, and entertainment merchants.
Are milestone rewards available for this credit card?
Some credit cards offer milestone rewards based on spending. Examples may include: • Bonus reward points • Cashback bonuses • Annual fee waivers Milestone rewards are usually activated after reaching specific annual spending thresholds.
How will instant discounts and cashback be credited?
Discounts and cashback may be credited in different ways depending on the promotion. Examples include: • Instant discount during checkout • Cashback credited to the credit card account • Reward points added to the cardholder account The reward method will be mentioned in the offer details.
Are there any transactions that are not eligible for cashback?
Yes, certain transactions may not qualify for cashback rewards. Examples may include: • Cash withdrawals • Balance transfers • EMI conversions • Certain financial transactions You should refer to the card's reward policy for complete details.
How can I apply for the Imkaa Kotak Credit Card?
You can apply for the credit card through the official Kotak Bank website or approved banking channels. Application steps may include: • Filling out the application form • Submitting identity documents • Completing credit verification Approval depends on the bank's eligibility criteria.
What is the Imkaa Insider Program?
The Imkaa Insider Program is a loyalty program that rewards regular customers. Members may receive: • Early access to sales • Exclusive discounts • Special member rewards • Priority offers This program is designed to enhance the shopping experience for loyal Imkaa customers.
Does the card provide a fuel surcharge waiver?
Some credit cards provide a fuel surcharge waiver when paying at petrol stations. The waiver amount and conditions depend on the card's official policy issued by the bank.
Who is eligible to apply for this credit card?
Eligibility for the card depends on the bank's approval criteria. Common requirements include: • Minimum age requirement • Valid identity documents • Minimum income criteria • Good credit history Applicants must meet the bank's verification requirements to receive approval.
Instant Cashback Recovery
Understand how instant cashback and cashback recovery works on Imkaa
What is Instant Cashback?
Instant Cashback is a promotional discount that is applied immediately when you place an order on Imkaa. Instead of receiving cashback later, the discount is directly reduced from your total order value at the time of payment. For example: • If the product price is ₹2000 • And the offer provides ₹200 instant cashback You will only pay ₹1800 during checkout. This type of cashback is applied instantly and is usually part of special promotions, bank offers, or limited-time campaigns available on the Imkaa platform.
What is Instant Cashback Recovery?
Instant Cashback Recovery refers to the adjustment made when an order that received instant cashback is later cancelled or returned. Since the cashback was already applied as a discount during checkout, the cashback amount cannot be refunded separately. Instead: • The cashback portion is reversed • The refund is calculated based on the actual amount paid This ensures that promotional discounts are only applied to completed purchases and not to cancelled or returned orders.
Why is the cashback amount deducted from my refund?
If your order was placed using an instant cashback offer, the cashback amount was already deducted from the price you paid. When a return or cancellation happens: • The promotional cashback benefit is reversed • The refund is calculated based on the net amount paid after discount For example: Product price: ₹2000 Instant cashback applied: ₹200 Amount paid: ₹1800 If the order is cancelled or returned, the refund will be calculated based on the actual payment amount and cashback conditions as per the offer terms.
Why is cashback recovery applied when I transfer refund to source but not when I choose Imkaa Credit?
Refund behaviour may vary depending on the refund method selected by the customer. When refunds are transferred back to the original payment source: • Instant cashback adjustments are applied as per promotional rules. However, when the refund is credited to Imkaa Credit: • Some promotional offers may allow the cashback benefit to remain within the Imkaa ecosystem. The exact behaviour depends on the terms and conditions of the cashback promotion associated with your order.
Why has the item value changed in my order details?
In some cases, the item value shown in your order details may appear different after applying an instant cashback promotion. This happens because: • The promotional discount is distributed across the items in your order • The system adjusts the effective item price to reflect the cashback benefit When a return or cancellation is processed: • The system recalculates the value based on the promotional discount • The refund is issued according to the adjusted item value This is a standard process used to ensure that promotional discounts are applied correctly and fairly across all items in the order.
Fine Jewellery
Learn about purchasing and returning fine jewellery on Imkaa
What is the timeframe for returning a Fine Jewellery product?
Fine Jewellery products may have a specific return window depending on the product category and seller policy. Generally: • Fine Jewellery items can be returned within the return period mentioned on the product page • The return window usually starts from the date of delivery • Some premium jewellery items may have shorter return periods due to product value and security reasons Customers are advised to check the product page and order details to confirm the exact return eligibility for the item they purchased.
What is the procedure for returning a Fine Jewellery product?
If you need to return a Fine Jewellery product purchased on Imkaa, you can follow these steps: 1. Go to the 'My Orders' section in your Imkaa account 2. Select the jewellery item you want to return 3. Click on 'Return Item' 4. Choose the appropriate reason for return 5. Submit your return request Important requirements for return: • The product must be unused and in its original condition • Original packaging must be intact • All certificates, tags, and authenticity documents must be included Once the return request is approved, pickup instructions will be provided.
When will I receive my refund after returning a Fine Jewellery product?
After your Fine Jewellery product is successfully returned and verified by the seller, the refund process will begin. Refund timeline: • Product pickup and inspection is completed first • The item is verified for authenticity and condition • Once verification is successful, the refund is initiated Refunds are typically processed within 5–7 business days after verification. The final credit time may depend on your bank or payment provider.
How are Fine Jewellery products packaged and delivered?
Fine Jewellery products sold on Imkaa are packaged with special care to ensure safety and authenticity. Delivery packaging usually includes: • Secure tamper-proof packaging • Protective jewellery box • Authenticity certificate or hallmark document • Protective outer shipping box In many cases, additional protective measures such as insured shipping may also be used to ensure that the jewellery reaches you safely.
How is the selling price of Fine Jewellery determined?
The price of Fine Jewellery products is determined based on several important factors. These may include: • Metal purity (such as gold, silver, or platinum purity) • Weight of the metal used • Gemstones or diamonds used in the design • Craftsmanship and design complexity • Current market prices of precious metals Because these factors can change with market conditions, the final product price may vary accordingly.
How can I verify that the jewellery product is genuine?
Imkaa ensures that Fine Jewellery products sold on the platform meet quality and authenticity standards. Customers can verify authenticity through: • Official hallmark certification • Authenticity certificate provided with the product • Brand or seller documentation • Proper packaging and labeling These certifications confirm the purity and authenticity of the jewellery item purchased on Imkaa.
Open Box Delivery
Learn about the Open Box Delivery service on Imkaa
What is Open Box Delivery?
Open Box Delivery is a delivery service that allows customers to inspect their order at the time of delivery before accepting it. During Open Box Delivery: • The delivery associate opens the package in front of you • You can verify that the correct product has been delivered • You can check for visible damage or missing items This service helps ensure transparency and gives customers confidence that they are receiving the correct product in proper condition.
Is Open Box Delivery available everywhere?
Open Box Delivery is currently available only in select cities and locations. Availability depends on: • Your delivery PIN code • The type of product ordered • Logistics support in your area You can check whether Open Box Delivery is available for your order during checkout or in the product delivery information section.
Is Open Box Delivery a free service?
Yes, Open Box Delivery is usually provided as a complimentary service for eligible orders on Imkaa. Customers are not charged any additional fee to use this service when it is available for their order.
For Cash on Delivery (COD) orders, when should I make the payment?
If your order is placed using Cash on Delivery and Open Box Delivery is available, you can inspect the package before completing the payment. The typical process is: • The delivery associate opens the package • You verify the product condition and details • If everything is correct, you proceed with the payment • If the product is incorrect or damaged, you may refuse the delivery This process ensures that customers only pay after confirming the product is correct.
What should I do if the product is missing, damaged, or completely different from what I ordered?
If the product delivered during Open Box Delivery is incorrect, damaged, or missing items, you should immediately inform the delivery associate. You can: • Refuse the delivery • Request a replacement • Request a refund depending on availability The delivery associate will update the delivery status accordingly, and the issue will be recorded in the system for further resolution.
Can I try the product to check size or fitting during Open Box Delivery?
Open Box Delivery allows you to inspect the product visually, but it usually does not allow customers to try or use the product during delivery. For clothing and wearable items: • You can verify that the correct item has been delivered • You can check size labels and product condition If the size does not fit after delivery, you can use the standard return or exchange option available in the 'My Orders' section.
What if I discover a problem after the delivery is completed?
If you notice an issue after the delivery has been completed, you can still request a return or replacement. To do this: • Go to the 'My Orders' section in your Imkaa account • Select the product • Click on 'Return' or 'Replace' • Follow the instructions provided The request must be raised within the applicable return window mentioned for the product.
What if an electronic device is not working after delivery?
If an electronic product is not functioning properly after delivery, you can request a return, replacement, or service depending on the product policy. You should: • Report the issue through the 'My Orders' section • Select the appropriate return or replacement option • Provide details about the problem The Imkaa support team or seller will review the request and guide you through the next steps according to the product warranty and return policy.
Incentivization Program
Learn about reward and incentive programs available on Imkaa
What is the Incentivization Program?
The Incentivization Program is a promotional initiative offered by Imkaa to reward customers for performing certain activities on the platform. These activities may include: • Purchasing specific products • Participating in promotional campaigns • Completing special platform activities • Referring friends or engaging with promotional events Customers who meet the eligibility conditions may receive rewards such as cashback, coupons, credits, or exclusive offers.
Which products are eligible for the Incentivization Program?
Not all products on Imkaa are eligible for incentivization rewards. Eligible products usually: • Belong to specific categories • Are part of a promotional campaign • Are marked with incentive or reward badges on the product page Customers should check the product page or promotional banner to confirm whether a product qualifies for the Incentivization Program.
What is the duration of the Redemption Period?
The Redemption Period is the time window during which customers can claim or redeem the rewards earned through the Incentivization Program. Typically: • The redemption period may be around 30 days from the purchase or reward activation date • The exact timeline may vary depending on the promotion Customers are encouraged to redeem rewards within the specified timeframe to avoid expiration.
How can I claim rewards from the Incentivization Program?
If you are eligible for an incentive reward, you can claim it through your Imkaa account. To claim your reward: 1. Log in to your Imkaa account 2. Go to the 'My Rewards' or promotional section 3. Find the eligible reward 4. Follow the instructions provided to redeem it Rewards may appear as: • Discount coupons • Cashback credits • Platform wallet credits • Special promotional offers Always review the terms and conditions associated with each reward before redeeming it.
Imkaa Referral Program
Learn how the Imkaa referral program works
What is the Imkaa Referral Program?
The Imkaa Referral Program allows customers to invite their friends and earn rewards when those friends join and shop on Imkaa. Through this program: • You share your personal referral link or code • Your friends sign up using your referral link • When they place their first order, you may receive rewards Rewards may include coupons, cashback, or platform credits depending on the current promotional campaign.
How does the referral program work?
The referral process is simple and easy to follow. Steps involved: 1. Log in to your Imkaa account 2. Go to the Referral section in your account dashboard 3. Copy your unique referral link or code 4. Share the link with your friends 5. When your friend signs up and completes their first purchase, you become eligible for referral rewards The exact reward amount may vary depending on the active referral campaign.
How can I join the Imkaa Referral Program?
All registered Imkaa customers can usually participate in the referral program. To start referring: • Log in to your Imkaa account • Visit the Referral or Invite Friends section • Generate your personal referral link • Share the link with friends via social media, messaging apps, or email Once your friend signs up and places their first eligible order, rewards may be credited to your account.
What rewards can I earn from referrals?
Customers participating in the referral program may earn various types of rewards. These rewards may include: • Cashback credits • Discount coupons • Wallet balance or store credit • Special promotional offers The reward type and amount may vary depending on the promotional campaign running at the time.
Is there a limit to how many rewards I can earn?
Some referral campaigns may include limits on the number of rewards you can earn. For example: • Maximum rewards per month • Maximum rewards per successful referral • Overall reward caps for promotional campaigns The exact limits will be mentioned in the referral program terms and conditions.
How are my bank details used in the referral program?
If a referral reward requires bank transfer or direct payout, you may be asked to provide bank account details. Your details are used only for: • Processing reward payouts • Verifying account ownership Imkaa follows secure data handling practices to ensure that your personal and financial information remains protected.
What is the referral offer period?
The offer period refers to the duration during which the referral program or campaign is active. During this period: • New users can sign up using referral links • Referrers can earn rewards for successful referrals Once the promotional period ends, new referrals may not be eligible for rewards unless a new campaign begins.
What happens if my friend returns their purchase?
If the referred friend returns or cancels their first order, the referral reward may not be granted. This is because: • Referral rewards are typically based on completed and successful purchases • Returned or cancelled orders may invalidate the reward eligibility The exact rules may depend on the referral campaign terms.
Can I share my referral link with multiple people?
Yes, you can share your referral link with multiple friends. There is usually no restriction on the number of people you can invite. However, reward eligibility may still depend on campaign limits and successful qualifying purchases made by the referred users.
How can I track the rewards I have earned?
You can track your referral activity directly from your Imkaa account. To view your rewards: • Go to the Referral or Rewards section • Check the list of invited friends • See which referrals have completed purchases • View the rewards credited to your account This dashboard helps you monitor your referral progress.
What does my friend receive when using my referral link?
Friends who join Imkaa using your referral link may receive special benefits. These may include: • Welcome discount coupons • Cashback on first order • Special promotional offers The benefits offered to new users may vary depending on the active referral campaign.
How does Imkaa verify that a referral is valid?
Imkaa automatically verifies referral activity using its internal tracking system. The system checks: • Whether the user signed up using your referral link • Whether the user is a new customer • Whether the user completed an eligible purchase Only verified and valid referrals are considered for reward eligibility.
Axis Bank Co-Branded Credit Card
Learn about the Axis Bank co-branded credit card benefits and rewards
What is the Axis Bank Co-Branded Credit Card?
The Axis Bank Co-Branded Credit Card is a special credit card issued by Axis Bank in partnership with select online platforms. This card is designed to provide customers with additional shopping benefits when making purchases online. Key features may include: • Cashback on eligible purchases • Reward points on transactions • Special discounts during promotional sales • Partner merchant offers The card can be used for purchases both on partner platforms and across other online or offline merchants where credit cards are accepted.
What are the key benefits of the Axis Bank Co-Branded Credit Card?
The Axis Bank Co-Branded Credit Card offers several benefits to customers depending on the card variant and active promotions. Common benefits may include: • Cashback on eligible purchases • Reward points on spending • Exclusive shopping discounts • Special partner offers • Travel and lifestyle benefits • EMI conversion options for large purchases The exact benefits may vary depending on the card plan and the bank's current offer structure.
What is a statement quarter?
A statement quarter refers to a 3-month billing cycle used by banks to calculate certain rewards, cashback offers, or spending milestones. For example: • January – March • April – June • July – September • October – December Some reward programs track spending within these quarterly cycles to determine eligibility for bonus rewards or cashback benefits.
When will cashback be credited to my account?
Cashback rewards are usually credited to your credit card account after the transaction has been successfully processed and verified. In most cases: • Cashback is credited within 1–2 billing cycles • The exact timeline may depend on the bank's processing schedule • Some promotional cashback offers may follow a different credit timeline You can check the cashback status in your credit card statement or through the bank's mobile banking app.
Imkaa Insider
Learn about the Imkaa Insider loyalty program
What is Imkaa Insider?
Imkaa Insider is a loyalty program designed to reward regular customers who frequently shop on the Imkaa platform. Members of the program can enjoy exclusive benefits such as: • Early access to major sales • Special member-only discounts • Reward points and exclusive offers • Priority access to limited collections The program is created to provide a more rewarding shopping experience for loyal Imkaa customers.
What benefits do I receive as an Imkaa Insider member?
As an Imkaa Insider member, you may receive a range of exclusive benefits depending on your membership tier. Common benefits may include: • Early access to seasonal sales • Exclusive member-only offers • Special reward points • Free or discounted delivery offers • Invitations to special promotions Benefits may vary based on membership level and active campaigns.
Is there a membership fee for Imkaa Insider?
In most cases, Imkaa Insider membership is offered as a reward for active customers. Depending on the program structure: • Some tiers may be free for eligible users • Certain premium tiers may require meeting spending milestones • Special promotional memberships may also be offered The exact eligibility criteria and membership structure may change from time to time.
What are the requirements to join the Imkaa Insider program?
Customers may become eligible for the Imkaa Insider program based on their activity on the platform. Eligibility factors may include: • Total spending on Imkaa • Number of orders placed • Participation in promotional campaigns • Account activity level Once the eligibility requirements are met, the membership may be automatically activated for your account.
Are there different membership tiers in Imkaa Insider?
Yes, the Imkaa Insider program may include multiple membership tiers. Each tier may provide different levels of rewards and benefits. Higher tiers may offer: • Larger discounts • Exclusive rewards • Early product access • Additional loyalty benefits Customers can move to higher tiers by meeting specific spending or activity requirements.
How long does my Insider membership status remain valid?
Insider membership status is usually valid for a specific time period. In most cases: • Membership status may remain active for up to 12 months • Continued shopping activity may help maintain or upgrade your membership If activity requirements are not met, the membership tier may change during the next evaluation cycle.
How can I move to a higher Insider membership tier?
To move to a higher Insider tier, customers usually need to meet certain activity or spending requirements. This may include: • Increasing total purchases on Imkaa • Completing a certain number of orders • Participating in promotional campaigns Once the required conditions are met, your membership tier may automatically upgrade.
Are there additional benefits available for Insider members?
Yes, Imkaa Insider members may receive additional exclusive benefits from time to time. These benefits may include: • Birthday rewards • Early access to special sales • Exclusive brand collaborations • Limited-time member-only offers These offers may change depending on promotional campaigns.
Will I lose my Insider membership if I change my phone or device?
No, your Imkaa Insider membership is linked to your Imkaa account, not to a specific device. If you change your phone or device: • Simply log in using your account credentials • Your Insider membership status will remain unchanged Your rewards and membership benefits will continue to be available in your account.
Where can I view the terms and conditions for the Imkaa Insider program?
The complete terms and conditions for the Imkaa Insider program are available in the Insider section of your Imkaa account. You can access them by: • Logging in to your account • Navigating to the Insider or Rewards section • Viewing the program details and policies Customers are encouraged to review these terms for full information about eligibility and benefits.
Do Insider members get early access to sales?
Yes, one of the key benefits of the Imkaa Insider program is early access to major sales and promotional events. Insider members may be able to: • Shop new collections before public release • Access limited-time offers earlier than other users • Receive early notifications about upcoming promotions.
Can I purchase an Insider membership directly?
In most cases, Insider membership is earned through shopping activity rather than purchased directly. However, special promotional campaigns may sometimes allow customers to unlock membership benefits through limited-time offers.
Why are some rewards no longer available in the Insider Rewards store?
Rewards available in the Insider Rewards section may change over time. This may happen because: • Rewards are limited in quantity • Certain offers have expired • New rewards have replaced older ones Customers are encouraged to check the rewards section regularly to see the latest available offers.
Why can't I see certain rewards in the Insider Rewards store?
Some rewards may only be available to customers in specific membership tiers. Other factors that may affect reward visibility include: • Region availability • Membership level • Promotional campaign eligibility If a reward is not visible, it may not currently be available for your account tier.
Where can I see the rewards I have already redeemed?
You can view your redeemed rewards by visiting the rewards or transaction history section of your Imkaa account. This section usually shows: • Previously redeemed rewards • Coupon usage history • Cashback credits received • Loyalty benefits applied to orders This allows you to track all the benefits you have used through the Insider program.
Social Carnival Event
Learn about Imkaa Social Carnival and how it works
What is Imkaa Social Carnival?
Imkaa Social Carnival is a special online shopping event organized on the Imkaa platform where customers can discover trending products, exclusive deals, and limited-time offers. During the Social Carnival event, users can explore curated collections, influencer recommendations, and special discounts that may not be available during regular shopping periods. The goal of the Imkaa Social Carnival is to create a more engaging and interactive shopping experience where customers can discover new styles, popular products, and exciting offers while shopping online.
What is Imkaa Studio, and how can I shop through Imkaa Studio?
Imkaa Studio is a dedicated section within the Imkaa platform where creators, influencers, and fashion experts showcase curated product collections. Through Imkaa Studio, customers can: • Discover trending fashion styles • View curated product recommendations • Explore influencer-created fashion looks • Shop directly from featured collections To shop through Imkaa Studio: 1. Visit the Imkaa website or app 2. Open the 'Studio' section 3. Browse curated looks or influencer collections 4. Click on the product you like and complete your purchase as usual.
What is Imkaa Live, and how do I shop through Imkaa Live?
Imkaa Live is an interactive live shopping experience where hosts, influencers, or brand representatives present products in real-time through live video sessions. During a live session, you can: • Watch product demonstrations • See styling suggestions • Learn about product features • Access exclusive live discounts To shop through Imkaa Live: • Join a live session from the Imkaa Live section • View the products being showcased • Click on the product displayed on the screen • Add it to your cart and complete checkout normally.
How can I sign up to become an influencer on Imkaa Studio or Imkaa Live?
If you are a content creator, influencer, or fashion enthusiast, you may be able to join Imkaa Studio or participate in Imkaa Live events. To apply: • Visit the Imkaa website or creator section • Look for the 'Become a Creator' or 'Join Studio' option • Submit your application with your social media or content details • The Imkaa team will review your profile and contact you if your application is approved Once approved, creators may get opportunities to showcase products, build their audience, and collaborate with brands on the Imkaa platform.
How do I redeem coupons shared during Imkaa Live streams?
During Imkaa Live sessions, influencers or hosts may share exclusive coupon codes that viewers can use while shopping. To redeem a coupon: • Note the coupon code mentioned during the live session • Add the desired product to your shopping cart • Proceed to checkout • Enter the coupon code in the 'Apply Coupon' section • The eligible discount will be applied automatically if the coupon conditions are met Some coupons may have limited validity or usage conditions, so it is recommended to use them during the live event or before the expiry time.